FAQ Page

The box office at the Prince Edward Theatre (Old Compton Street, London, W1D 4HS) will be open from 2 hours and 30 minutes before the start of the show, until 15 minutes after curtain up. On matinee days the box office remains open in between performances.

Tickets can also be purchased at the Central Box Office at the Sondheim Theatre (Shaftesbury Avenue, London, W1D 6BA). The box office is open Monday – Saturday: 12:00pm – 6:00pm.

Be sure to buy tickets from our official ticketing representatives to avoid overpriced or counterfeit tickets. Check for Premium tickets online at our Tickets Page. You can also buy tickets in person at the Central Box Office at the Sondheim Theatre. The box office is open Monday – Saturday: 12:00pm – 6:00pm

To buy tickets online, please visit our Tickets Page. You can also buy tickets in person at the Central Box Office at the Sondheim Theatre. The box office is open Monday – Saturday: 12:00pm – 6:00pm.

For information about groups of 10 or more persons, or to purchase tickets, contact 0344 482 5100* or fill out an enquiry form here. 

Calls to *03 numbers cost no more than a national rate call to an 01 or 02 number. Any new enquiry regarding the provision of services should be sent via our contact form as we do not accept unsolicited sales calls.

Tickets to the show start from £20 plus booking fee from the official Tickets Page. For further information on best value tickets please see our MJ the Musical UK seating guide for availability by performance.

E-tickets will be sent out no later than 10 days prior to the performance, to the email address that you registered with during the booking process. We advise you double check the email you entered to ensure it is correct.

For every performance, a limited number of £30 rush tickets will be available from 10am in the TodayTix app.

For more information about Rush, click here

MJ the Musical will begin performances at the West End’s Prince Edward Theatre on 6 March 2024. Visit the Tickets page for the full performance schedule.

MJ the Musical is recommended for ages 8 and up.

MJ the Musical is 2 hours and 30 minutes, including a 15 minute intermission.

The Prince Edward Theatre opens 45 minutes before the show begins.

Photography, video and sound recordings of any kind are strictly prohibited during the performance.

The MJ the Musical Original Broadway Cast Recording is available from Sony Music. You can buy or stream the album on Spotify, iTunes and Amazon Music.

Show merchandise is available at the online shop.

Previews are public performances of the show that take place before its official opening. The purpose of the preview is to allow the creative team time to identify small changes and opportunities for improvements or adjustments that are best identified with a live audience.

You can keep up-to-date using the MJ the Musical social channels with the following links:

Facebook
X
Instagram

This production contains theatrical smoke effects and flashing lights.

MJ the Musical will be playing at the Prince Edward Theatre.

Old Compton St, London W1D 4HS, United Kingdom

At the Prince Edward Theatre, we provide two different types of hearing enhancement aids. Please check the table at delfontmackintosh.co.uk/accessibility to see which one is most suitable for you.

Assistance dogs are allowed in the auditorium for all our theatres. Alternatively, our staff are happy to dog sit during your performance.

To read more about the Prince Edward Theatre’s accessibility, click here.

Wheelchair access to the auditorium is through an EXIT door on Greek Street, followed by a short ramp. Please make yourself known to a member of staff on arrival at the main entrance of the venue (Old Compton Street). There will be an Access Host who will be able to offer assistance and show you to your seating location.

Dress Circle Box 1 is able to accommodate up to two wheelchairs and 2 companions. Wheelchair transfer seating is also available in the Dress Circle in seat locations: A2 to A7, B2 to B5 and C1 to C4. Please note that there are a couple of steps to these seats.

We are able to store a maximum of 2 wheelchairs and one scooter per performance next to the exit door.

To read more about the Prince Edward Theatre’s accessibility, click here.

If you have any enquiries regarding lost property at Prince Edward Theatre please email customer services.

Lost property will be kept at the theatre for one month.

There is no dress code at the theatre. For all performances, attire should be comfortable and appropriate for the occasion.